Latest Job Vacancies at NMB Bank Plc Tanzania 2022

Search and find the latest jobs in Tanzania, Apply for the Latest Job Vacancies at NMB Bank Plc Tanzania 2022, apply as Contact Centre Agent, Learning & Talent Development Trainer, NMB Bank always providing banking services to individuals, small to medium sized corporate clients, government services.

NMB Bank is one of the largest commercial banks in Tanzania, providing banking services to individuals, small and medium-sized businesses, clients, government services, large corporations and agricultural lending. Job Vacancies at NMB Bank Plc

Latest Job Vacancies at NMB Bank Plc Tanzania 2022

NMB Bank was incorporated by the National Microfinance Bank Limited Incorporation Act 1997, after the dissolution of the old National Bank of Commerce, by an Act of Parliament. Three new entities were created at that time: (a) NBC Holdings Limited (b) National Bank of Commerce (1997) Limited and (c) National Microfinance Bank Limited.

JOB TITTLE: Contact Centre Agent (2 Position(s))

Job Purpose

To serve NMB customers, by determining their needs, answering their enquiries and resolving their problems; To make customer’s banking experiences easier, quicker and more efficient.

Main Responsibilities:

    • Deliver world class one-stop customer service via phone
  • Handling all customer inquiries. Provide prompt, accurate courteous service.
  • Service recovery – turn a complaint / unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
    Follow up activity arising from customers call
  • Resolution of complaints.
  • Logging of service statistics, complaints, and inquiries
  • Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to Contact Centre support officers and/or Team leaders.
  • Meet or exceed service standard and target
  • Ensure all complaints are logged in NMB CURE Tool and sent to Customer Experience Business Support; Superb follow-up to fulfill promises made to our customers.
  • Ensure compliance with Banking Policy, Standards, regulations, controls and procedures of the Bank.
  • Keep self-updated on products, policies and workflow procedures and ensure full compliance with operational risks and control.
  • Build and reinforce consistency of maintaining the highest level of Customer Experience.
  • Work as a team to assist NMB branches and NMB Head Office department, as well as customers, in handling customer queries regarding NMB products and services.
  • Obtain and verify information using professionalism and courteous telephone techniques.

Knowledge and Skills:

  • Knowledge on managing customer complaints
  • Customer oriented attitude
  • Problem solving and resolution skills
  • Strong interpersonal skills – written and oral
  • Good organizational and teamwork skills
  • Ability to work in a fast-paced environment
  • Ability to manage a modern, technology-oriented product and provide customers with the knowledge required on applications.
  • Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.

Qualifications and Experience:

  • Holder of university degree/Advanced diploma in Business Administration/Social sciences or equivalent qualifications from recognized higher learning institution.
  • Strong Background in telecommunication industry
  • Experience with call center technologies
  • Experience working in a Financial/Banking industry is an Asset
  • Proven sales, cross-selling, and up selling experience Job Vacancies at NMB Bank Plc

Job opening date : 01-Mar-2022

JOB TITTLE: Core Banking System Administrator (RE-ADVERTISED) (2 Position(s))

Job Purpose:

To support Core Banking Systems (skilled enough to be supper users of the applications); responsible for maintenance and Level 2 support of back-end Core Banking Application systems

Main Responsibilities:

  • Core banking applications support work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.)
  • Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
  • Support of End of Day (EOD) operations; responsible for running End of Cycle (EOC) batches (i.e. EOD, EOM, EOY) (Flexcube, Opics, etc.).
  • Responsible for UAT on testing of Application changes.
  • Support of day-by-day operations & performance of Core Banking System (CBS).
  • Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
  • Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data warehousing, UAT, Report).
  • Coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.
  • Working closely with vendor’s Level 3 support team for all back-end Core Banking Application systems (e.g. OFFS resources and internal Consultants if any).
  • Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
  • Analyze escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
  • Participate in testing of all patches/Incidents fixes provided by System Vendor.
  • Perform the MOCK Run for End of months and end of year simulation and provide reports.
  • Support project of Core Banking Upgrade/Replacement.
  • Follow-up & feedback on incidents escalated to OFSS.
  • Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
  • Customer Call Center’s 2nd level customer support for Core Banking systems system related queries & incidents.
  • Preparation of collection and recovery reports on a monthly basis.
  • Submit monthly reports to the Senior Manager.
  • Attend weekly meetings with section staff to resolve issue and implement continual improvement actions.

Knowledge and Skills:

  • Detailed understanding of the core application products setup.
  • ICT systems support knowledge and experience; ICT Service Management skills.
  • Multi-skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
  • Be a team player that motivates and educates other team members.
  • Excellent communication skills with internal customers as well as with higher level support teams. Job Vacancies at NMB Bank Plc

Qualifications and Experience:

  • Bachelor’s degree in Computer Science.
  • ICT Service Management ITILv3 certification.
  • A minimum of two years’ experience in ICT service support since obtaining those qualifications or fresh graduate from University with highest GPA of 4 and above.

ALSO YOU MAY BE INTERESTED FOR:

 

JOB TITTLE: Learning & Talent Development Trainer (1 Position(s))

Job Purpose:

To design, develop and deliver training solutions and implementation of planned training programs.

Main Responsibilities:

  • Create a range of solutions to optimize performance results (e.g., classroom and online courses / sites / performance support, simulations, assessments, graphics, video, social media, etc.).
  • Manage revisions and updates to classroom programs and eLearning courses from time to time as per guidelines
  • Customize classroom and eLearning courses
  • Ensures content meets learning objectives by assessing, developing, and deploying feedback mechanisms
  • Comply and ensure quality design, development and delivery (facilitation) of learning solutions via learning and development standards, including instructional design and adult learning theories.
  • Monitor effectiveness of the delivered learning solutions and usability of instructional media elements developed.
  • Identify areas of weakness in instructional media or media development processes, and recommend strategies for improvement
  • Administer end-of-course evaluation forms, analysis of participant and trainer’s feedback in both classroom and online setting.
  • Perform periodic course reviews based on identified gaps in either design process, evaluations, or changes in the business.

Knowledge and Skills:

  • Excellent understanding and working knowledge in designing instructions through instructional design theories and adult learning principles.
  • Proficiency in e-learning development production and authoring tools is an added advantage
  • Ability to design effective instructions for both classroom and online delivery
  • Excellent digital and traditional instructional design skills
  • Excellent facilitation and presentation skills.
  • Strong verbal and written communication skills. Be able to communicate complex ideas and information effectively, clearly and concisely.
  • Strong analytical and report writing skills.

Qualifications and Experience:

  • Bachelor of Education/ Human Resources/BSc. Instructional Design or any other related field.
  • A Certification in Learning & Development / Train of Trainers Certification is highly recommended.
  • Minimum 3 years’ experience designing, developing, delivery and monitoring of learning solutions.
Job opening date : 04-Mar-2022
NMBB
ONE OF THE SERVICES PROVIDED BY NMB
JOB TITTLE: Legal Counsel General Contracts (1 Position(s))

Job Purpose:

To assist the Legal Manager; General Contracts in service delivery.

Main Responsibilities:

  • Support the Legal Manager in carrying out their duties as assigned.
  • Ensure bank’s compliance with BRELA for annual returns, any changes of directorship of the bank, shareholding of the bank deliver internal customer satisfaction.
  • Ensure compliance and maintain necessary regulations for banking business.
  • Maintain and keep up to date Lease register.
  • Maintain and keep up to date Contract register.
  • Fully prepare and administer all standard contracts as well as ensure proper documentation.
  • Handle other tasks as assigned by the Company Secretary from time to time. Job Vacancies at NMB Bank Plc

Knowledge and Skills:

  • Business understanding of legal compliance
  • Document management.
  • Adaptability, Continuous Learning, Customer Focus
  • Good communication skills both written and oral, Follow-up skills,
  • Planning & Organizing skills, Quality Orientation.

Qualifications and Experience:

  • Bachelors’ degree in Law.
  • Must be a registered Advocate.
  • 3 years’ experience working in a reputable Law Firm/ or legal position in a company
Experience : 3.0 Year(s)
Job opening date : 07-Mar-2022
Job Vacancies at NMB Bank Plc

OTHER JOB VACANCIES AT NMB BANK PLC TANZANIA

  1. Relationship Manager, Financial Institutions and Correspondent Banking (1 Position(s))

    2. Senior Data Engineer (1 Position(s))

    3. Senior Data Scientist (1 Position(s))

    4. Senior Manager Agribusiness Commercial (RE-ADVERTISED) (1 Position(s))

    5. Senior Specialist Enterprise Architect (1 Position(s))

    6. Zone Systems Administrator (1 Position(s))

    MODE OF APPLICATION

    To apply for Job Vacancies at NMB Bank Plc just click on the below Link

    CLICK HERE TO APPLY

    NOTE: The closing Date of the above Job Vacancies is 15th March, 2022

    For more Details do not hesitate to visit https://www.nmbbank.co.tz/